Returns & Exchanges

Returns & Exchanges Policy – PAMELA WEAR INC

At PAMELA WEAR INC, we want our customers to be completely satisfied with their purchases from pamelawear.net.

Returns:

• Customers may request a return within 14 calendar days of receiving their order.
• Items must be in new, unused condition with original tags and packaging.
• To initiate a return, customers should email payment@pamelawear.net with their order number and reason for return.

Exchanges:

• Exchanges are available for items of the same style and size, subject to availability.
• Customers should email payment@pamelawear.net to request an exchange and receive instructions for sending the original item back.

Refunds:

• Once the returned item is received and inspected, a refund will be issued to the original payment method within 5–10 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Defective or Incorrect Items:

• If an item is defective, damaged, or incorrect, please contact our support team within 7 calendar days of receiving the order. We will provide a prepaid shipping label for the return and ensure the correct or replacement item is sent promptly.

Customer Support:

• For any questions regarding returns or exchanges, customers can contact us at payment@pamelawear.net or call +1 863-204-5530.
• Our support team responds within 24–48 business hours.

At PAMELA WEAR INC, we strive to make the returns and exchange process simple, transparent, and hassle-free, ensuring a positive shopping experience for all our customers.